They are powered by clarity. They channel their people’s best energy towards a simplified set of goals. Their teams spontaneously pursue the same overarching result.
As a rule, these businesses are marked by a tangible absence of unnecessary, unimportant information. Their language is simple, their communication understandable. They don’t stray into distractions and sideshows. Their decision makers sing from the same sheet.
Confusion is expensive – probably one of the most costly incidents in any business. A manager should make it his business to remove uncertainties, blocking out irrelevancies, and simplifying choices. You are effective when you get a business to consistently do what is right, to achieve what is important.